April 23, 2020

Stronger Together, Tous Ensemble Special

Get ready for a unique star-studded special event saluting frontline workers from various industries working in the fight against COVID-19 across Canada. The 90-minute broadcast will feature performances from homegrown talent like Celine Dion, Shania Twain, Michael Bublé and Bryan Adams.

This benefit will support Food Banks Canada's $150-million campaign to provide immediate relief to food banks across the country responding to the current situation. Tune in to your local CTV station on April 26 at 6:30 pm (ET) to be part of this special night.

April 23, 2020

Easy equipment return

Need to return a TV receiver or Internet modem to Bell? There is a safe and convenient way to do so. We've worked with Purolator to arrange pick up of equipment returns with zero contact. To arrange a home pick up, please call Purolator at 1 888 744-7123 or visit purolator.com. You can print or have a shipping label sent to you. At the scheduled time, leave the box with your equipment and shipping label on your doorstep. That's it!

April 23, 2020

Accelerating Wireless Home Internet deployment

To support those staying at home during the COVID-19 pandemic, Bell is accelerating the deployment of Wireless Home Internet to even more Canadians living in rural areas. By the end of April, 137,000 additional homes in 180 communities will have access to an exciting new option for fast and reliable Internet with speeds of up to 25 Mbps. To find out if Wireless Home Internet is available at your home today or to check out the list of communities to be covered by the end of the month, visit our Wireless Home Internet page.

April 17, 2020

Historic event

Join us Saturday April 18th for One World: Together at Home, hosted by Lady Gaga. The historic event will include performances by artists and comedians as well as leading health experts all in support of the World Health Organization's COVID-19 Solidarity Response Fund. In addition to the main event on CTV and Vrak at 8 pm, Bell is pleased to offer the preshow starting at 2 pm to all Bell TV clients. Tune in to channel 1758 (Fibe TV in Quebec and Ontario and Satellite TV nationally), 558 (Fibe TV in Atlantic) or 99 (Fibe TV in Manitoba) to catch appearances from Jack Johnson, Sheryl Crow, John Legend, Charlie Puth and many more.

April 17, 2020

Support for frontline workers

Bell today announced it has acquired approximately 1.5 million protective face masks to help equip more healthcare and other frontline public workers throughout Canada in the fight against COVID-19. The N95 and KN95 masks are being donated to the federal, provincial and territorial governments for distribution in every region of the country.

April 15, 2020

Hit shows and movies on Super Écran

Fibe TV and connected Satellite TV customers can access free previews of popular On Demand shows and movies in French on Super Écran, including Westworld, Insecure, Mirage, The Sopranos and more. To watch, go to channel 1100 (Fibe TV) or 1000 (Satellite TV).

Available now:

April 15, 2020

Extending assistance to customers

Several weeks ago, we put in place measures to help Canadians during the COVID-19 situation. Today, we're happy to announce we're extending the following measures until June 30th to continue supporting our customers:

• Waiving extra usage fees for all residential Internet customers.
• Providing consumer and small business customers with Turbo Hubs, Turbo Sticks and MiFi devices an extra 10 GB of domestic usage and a $10 monthly credit on their existing plan.
• Offering free previews on a selection of great TV channels and on demand content.

April 15, 2020

Excellent network performance

Every year, Bell invests billions of dollars to provide Canadians access to the best network technology in the world. These investments have allowed Bell to easily manage increases of up to 60% in Internet usage and 40% in TV watching throughout the COVID-19 situation.

April 9, 2020

Hit series free preview

Fibe TV and connected Satellite TV clients have access to free on demand samples of hit series from HBO and Showtime on Crave, including Westworld, Insecure, My Brilliant Friend and more. To access, go to channel 1313 (Fibe TV) or to channel 1000 (Satellite TV).

April 3, 2020

Getting ready for an installation

Awaiting a Bell technician visit? Get a head start and familiarize yourself with the Assisted Self-Installation and Repair program, click here.

March 27, 2020

Reduced call centre hours

We remain available 24/7 to provide technical assistance. For all other inquiries, we will be modifying our operating hours to allow our hardworking agents the necessary time to rest and adjust to the situation. For details on operating hours, click here.

We continue to recommend that customers use our self-serve tools as much as possible as they are the fastest and most convenient way to manage practically all aspects of your services at any time you choose.

We thank you for your understanding.

March 27, 2020

Assisted Self-Installation and Repair program

We take protecting the health and safety of our team members and customers very seriously. We are introducing our Assisted Self-Installation and Repair program. Where possible, our technicians will perform service installations and repairs entirely from outside the home. If intervention inside the home is required, technicians will provide equipment in boxes at the door and guide customers through the necessary steps over voice or video call directly from their service vehicle. Only when needed will technicians come into the house. Our technicians and customers will then be asked to practice proper sanitation and social distancing measures. For more information about the program, click here.

March 26, 2020

Additional funding for mental health

Bell has announced a $5 million increase in Bell Let’s Talk funding for immediate support to Canadian Red Cross, Canadian Mental Health Association, Kids Help Phone<, Revivre and Strongest Families Institute. These 5 organizations are well known for their ability to make a difference in people’s lives and are implementing new programs in response to COVID-19, including enhanced online access and other ways to overcome the challenges of social distancing in delivering mental health services.

March 24, 2020

Essential services

While businesses across the country are closing, Bell has been recognized as an essential services provider. Our networks as well as our services continue to be available and our employees are ready to assist you if necessary.

Select store locations will remain open on reduced hours for critical support and technicians will continue to ensure our customers are connected. While our call centres also remain open, we are experiencing an unprecedented volume of calls at this time. We recommend customers use our self-serve tools. They are the fastest and simplest way to manage your services.

March 21, 2020

Service rate adjustments

Some customers recently received notification of service rate adjustments for home phone and TV services effective May 1st in Quebec and Ontario. We understand this may have been surprising given current events. Communications for service rate adjustments are based on billing dates and take several weeks to reach all customers and, in this case, started before the COVID-19 situation. To be clear, we are not implementing these service rate adjustments at the moment. We apologize for any confusion.

March 19, 2020

Extra usage and credit

Starting on March 19th, to assist those working from home during the COVID-19 situation, we will be providing our consumer and small business customers with Turbo Hubs, Turbo Sticks and MiFi devices an extra 10 GB of domestic usage and a $10 credit on their existing plan for each of their current and next billing cycles until June 30th, 2020. Please note that data charges incurred before March 19th still apply.

We are aware that many of our Turbo Hub, Turbo Stick and MiFi customers would like us to provide them with unlimited data. We would love to do that as well and we are sorry that we cannot. During this unprecedented situation, the demands on wireless networks have been significantly heightened. We need to ensure that everyone – including consumers, businesses and most importantly public safety authorities working on the current situation – continue to have fast and reliable access to our service. Providing unlimited usage to all Turbo Hub, Turbo Stick and MiFi customers would put wireless network performance at risk during a critical time for Canadians. We sincerely hope the extra 10 GB of data and $10 credit provide you with more peace of mind during this situation.

Usage subject to Bell’s Internet traffic management practices. Please see bell.ca/ITMP

March 18, 2020

Waived roaming fees

We are waiving all Roam Better™ and all pay-per-use roaming fees for all destinations and for all consumers and small businesses between March 18th and April 30th 2020.

March 18, 2020

Extended return policy

We understand that more time may be needed to return or exchange mobile devices during this period. Therefore, we have extended our return policy for all devices from 15 days to 30 days.

March 18, 2020

TV channel free preview

To help Canadians stay informed and entertained during this period, several channels are currently on free preview. A selection of news, entertainment, family and lifestyle channels, including CTV News, Hollywood Suite, Disney Channel and HGTV Canada, will be available for free over the next few weeks. Please visit bell.ca/freepreviews for the full list.

March 17, 2020

Retail service

Updated April 3, 2020

To protect the health and safety of the public and our team members while ensuring our customers continue to receive the essential communications services they rely on, we will be keeping a reduced number of retail locations open.

Select locations currently remain available on reduced hours, ready to deliver the following essential services: device activations, SIM card swaps, phone loaners, modem exchanges, accessory purchases and in store pick ups of online or call centre orders. These stores and their operating hours are on our store locator. Of course, extra sanitation measures will be in effect in those locations and as a precaution, the number of customers in a store will be limited to 3 at any given time.

For any support other than outlined above, please use our self-serve tools. They are the fastest and simplest way to manage your services. We know the current situation can be unsettling and has created disruption for many. Rest assured the actions put in place by Bell and others are meant to protect your health and well-being, while continuing to deliver essential services.

We appreciate your understanding.

March 16, 2020

Neighbourhood marketing activities paused

Until further notice, Bell neighbourhood marketing agents across Canada will no longer be visiting clients at their home or business.

March 14, 2020

Waived extra usage fees for residential Internet customers

Updated April 14, 2020

To assist Canadians working from home because of COVID-19, we will be waiving extra usage fees for all residential Internet customers until June 30th, 2020. This will be applied automatically. No action is required by our customers.

March 14, 2020

Free news channel previews

To help Canadians stay informed on the evolving situation, several news networks are offering free previews. Those include: CBC News, CP24, CTV News, ICI RDI and LCN.