Bell update on COVID-19


How you can help

While we are at the ready to assist you throughout this situation, you may experience longer wait times than usual.

Here are the best ways to get assistance from Bell at this time:

  • Our self-serve tools allow you to manage practically all your service requests any time you choose.
  • For critical support, some stores remain open. Click here for open locations.

Quick tips

  1. Use self-serve tools to manage your services.
  2. Visit stores, request technician visits or contact call centres only for essential requests.
  3. Refrain from visiting our stores or requesting a technician visit if you are feeling unwell (fever, cough, difficulty breathing).
  4. Remember that non-critical technician visit requests will not be actioned at this time.
    • Technician visit within a few days.
      • Service repairs
      • New service installations including moves
      • Addition of services for existing customers
    • Service performed remotely or through self-install where possible. Otherwise, a technician visit will be scheduled once full service resumes.
      • Internet service upgrade
      • TV receiver upgrade
      • Modem upgrade
  5. Use your services responsibly to ensure communications networks perform at their best for all.
    • Favour watching shows and movies on your TV service over streaming.
    • If you are streaming, consider reducing picture quality.
    • If you are working from home, where possible, use your home wireline Internet connection instead of the wireless network.