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Customer Experience

Making it easier to do business with Bell

At Bell, service innovation is what we do: building the best broadband networks and delivering exclusive communications services to Canadian consumers and businesses while working continuously to champion customer experience in every interaction.

Our leading investments in networks, services and content are focused on advancing how Canadians connect with each other and the world. To deliver on that goal in in a fast-changing and highly competitive communications marketplace, we must be agile, innovative and committed to making it easier to do business with Bell.

From shopping to buying to installation and after-sale support, across our network, retail, call centre, online, field and other service teams, Bell is dedicated to delivering the best customer experience.

Bell Let’s Talk

Leading the way in Canadian mental health

The Bell Let’s Talk mental health initiative launched in 2010 with a focus on building awareness and action in Canadian mental health, reducing the stigma around mental illness while improving access to care, research and workplace mental health. Since then, Canadians and people worldwide have taken the mental health conversation to remarkable heights each year, driving unprecedented change in mental health.

In March 2020, Bell announced the extension of Bell Let’s Talk for a further 5 years and an increase in Bell’s total funding commitment for Canadian mental health to at least $155 million through 2025. The announcement included a commitment to accelerate the transformation of services for young people and support national collaboration to improve youth mental health services through Integrated Youth Services hubs.

Bell Let’s Talk is making a difference through partnerships with more than 1,400 health care and research institutions, governments and community groups throughout the country. We’re also raising the bar in workplace mental health, leading by example through the support and adoption of National Standard of Canada for Psychological Health and Safety in the Workplace, innovative training and development programs, and enhanced resources and employee benefits.

For more about Bell Let’s Talk and the projects it supports in every region of Canada, please visit Bell Let’s Talk

Employer of choice

Dynamic workplace for a diverse team

With a fast-paced workplace focused on championing customer experience, Bell offers a broad range of career opportunities in a culture of innovation, inclusion and support. As one of Canada’s top employers, we’re committed to enabling our diverse and talented team of more 52,000 people to achieve their maximum potential.