John Watson

Group President,
Customer Experience & AI

John leads Bell Customer Operations, Field Services and Data Engineering and AI teams as Group President, Customer Experience & AI.

Leveraging industry-leading investments in talent development, big data, analytics and machine learning, John is delivering an improved Bell residential and wireless customer experience. Through a centre of excellence, he is also leveraging artificial intelligence to provide additional support for programs across Bell.

A leader in organizational development, John has lectured on business strategy, customer experience, big data, marketing, leadership and talent development. He holds an MBA from the Schulich School at York University.