John Watson

Group President, Customer Experience

John leads Bell’s Customer Operations, Field Services and other service teams as Group President, Customer Experience.

Leveraging industry-leading investments in talent development, big data, analytics and machine learning, John is delivering an improved Bell residential and wireless customer experience.

A leader in organizational development, John has lectured on business strategy, customer experience, big data, marketing, leadership and talent development. He holds an MBA from the Schulich School at York University.