Group President, Customer Experience
John Watson leads Bell’s Customer Operations, Field Services and other service teams as Group President, Customer Experience.
Leveraging industry-leading investments in talent development, big data, analytics and machine learning, Mr. Watson is delivering an improved Bell residential and wireless customer experience. He joined Bell in 2010 as Senior Vice President, Operations and was promoted to Executive Vice President, Customer Operations in 2011.
A leader in organizational development, Mr. Watson has lectured on business strategy, customer experience, big data, marketing, leadership and talent development. He holds an MBA from the Schulich School at York University.