Hadeer Hassaan

EVP, Chief Information and Customer Experience Officer

As EVP Chief Information and Customer Experience Officer, Hadeer leads Bell’s Customer Operations, Field Services, Digital Omni Channel, and Information and Technology Services teams with a focus on our Strategic Imperative to Champion Customer Experience.

With 25 years of telecommunications and tech experience, including user experience (UX) design, Hadeer has a strong background in creating customer-centric solutions, having led many of Bell’s recent digitization initiatives to deliver meaningful, best-in-class experiences across all channels.

Hadeer joined Bell in 2013 as Director, Product Management, and held a number of increasingly senior roles before becoming SVP, Customer Operations in 2022. She completed the Advanced Management Program at Harvard Business School, and holds a Masters in Management from Harvard University and a BSc in Engineering from Ain Shams University.