Who we are
OUR PURPOSE AND CORPORATE RESPONSIBILITY APPROACH
Bell is committed to making a meaningful contribution toward creating a sustainable future. We believe we must manage issues relevant to our corporate responsibility strategically. By acting in this way, we make a meaningful contribution to create a sustainable future for Canadians and the world.
Corporate responsibility supports our purpose and goal to advance how Canadians connect with each other and the world
For example, while waste management and energy reduction initiatives address important environmental concerns of society, they also create a chain of benefits for Bell. They enable us to operate more efficiently as part of our imperative to operate with agility and cost efficiency (#5). They also align with the values of our team members, driving satisfaction and engagement, advancing our work toward imperative #6: engage and invest in our people. In addition, they free up funds for a variety of purposes, from extending our networks in support of the productivity of Canadian businesses (#1), to investing in the communities we serve. Engaged team members also drive customer satisfaction, a key aspect of our imperative to champion customer experience (#4). Moreover, engaged team members in turn drive growth with innovative services, and help us to deliver the most compelling content (#2, 3). Finally, our customers want to do business with responsible companies and want to reduce their own environmental footprint.
Governance and risk management
For more information on risk management, please see our Notice of 2021 annual general shareholder meeting and management proxy circular starting on p. 21, our 2020 Annual Report, starting on p. 41, Our purpose and corporate responsibility approach and Business ethics information sheets In the Key documents section.
Corporate responsibility issues and our business
The telecommunications and media industry is the foundation of societal and economic information sharing and commerce. As the Canadian leader in this increasingly important, growing, and evolving industry, Bell is an important provider of the infrastructure essential to enable world-class quality and accessible services for all Canadians. As such, we believe we have a responsibility to manage key corporate responsibility issues strategically.
Bell’s value chainGRI 102-13
Installation Delivering products and
Corporate responsibility topics across our value chainGRI 102-13. SDG 17.17
A clear view of the company’s entire value chain is increasingly important in responsible business practice. Climate-related regulations and the cost and availability of materials and team members are all examples of value chain risks. At Bell, we make many efforts to continually expand and simultaneously deepen our view of actors and issues in our value chain. While our operations and influence are Canadian-based, we participate in global working groups (such as the Global Enabling Sustainability Initiative (GeSI), and the UN Global Compact (UNGC)) with industry peers and across industries to amplify our voice.
What we report
Please see the About our report section for information on the targeted audience and boundaries for this report, reporting standards, major changes since the last reporting period, data collection and data verification.
Significant sustainability topics in our industry
Topics that have significantly affected our industry in recent years include bridging the digital divide, employing an increasingly diverse workforce, addressing climate change, managing energy consumption, information security and privacy threats, mounting electronic waste (e-waste), and supply chain risks. Below we explain how these topics relate to our business.
Bridging the digital divide
Despite the importance of high-speed Internet for the full participation of Canadians in the digital economy, many Canadian households still do not have access. Bridging the digital divide means building out our network into remote and underserved areas of the country to facilitate Canadians’ access to the tools they need to participate more fully in our democracy, be successful and thrive.
Diversity and inclusion
Focus on diversity continues to grow for the ICT sector to ensure talent reflects the customer base, not just so that products and services are accessible for all, but also because it is linked to greater innovation, global success and talent retention.
Energy consumption and climate change
Always a notable component of business service solutions in our industry, energy consumption – which drives GHG emissions associated with climate change – is becoming more important as networks grow to support ever-increasing use of wireline and wireless services, such as Internet, data hosting, and a vast array of connected devices and objects.
Privacy and information security
As devices connected to the Internet become more numerous, smarter, and as data-transmission volumes increase, service providers must work continuously to improve the level of information security through the protection and effective organization of systems, applications and information repositories.
Marketplace experience is confirming that, as faster and smarter devices are developed, customers need and want to replace devices more often. That creates more waste. Companies are expected to recover this unwanted equipment. This is an important initiative, given that electronic components may contain environmental contaminants that generate significant risks for workers and communities involved in the recycling and disposal of e-waste.
We purchase products from a limited number of manufacturers, some of which dominate the global market. Resellers must remain vigilant by evaluating the level of risk of key suppliers and by implementing mitigation measures at the contractual phase that improve their resilience to potential risks.