Who we are

About this report

BCE publishes a corporate responsibility report annually. This report marks our 29th year of annual reporting on the environmental, social and governance (ESG) topics that are most significant to our stakeholders and to our business. This report contains an overview of our corporate responsibility strategy, including progress toward achieving our short-, medium-and longer-term goals pertaining to our team members, customers, society, community and the environment. This document, together with the information and documents available in the Responsibility section of BCE’s website, serves as a comprehensive view of our corporate responsibility (CR) performance and programs. tagGRI 102-54

This report has been prepared in accordance with the GRI Standards-Core option, with the addition of select SASB indicators and SDGs As a signatory to the UNGC since 2006, we are expected to report our progress in the areas of human rights, labour, environment and anti-corruption,. Therefore this report describes the actions we have taken to implement the UNGC guidelines and principles, and serves as our Communication on Progress (COP). We also support the TCFD here

Target audiences

Our target audiences for this report are our team members, our customers, community members, investors, rating agencies, governments, non-governmental organizations, civil society, suppliers and others as described in Our purpose and corporate responsibility approach information sheet in the Responsibility section of our website. This report provides information relevant to these stakeholders, and the information is presented in chapters directed at each of these audiences.

Provide feedbacktagGRI 102-53

We are always seeking ways to improve our Corporate Responsibility Report and welcome your feedback and suggestions. Please send any questions or comments to esg@bell.ca.


As part of our objective to reduce our carbon footprint, since 2007, our annual Corporate Responsibility Report has been available online only, in English and French.

The PDF is accessible and easily read on a standard computer screen and most screen readers used by the visually impaired. The document is also mobile-friendly.

We strive to make all of the relevant information for our target audiences accessible in this report, via hyperlinks to additional documents available on our website. Accordingly, this report serves as a hub for our corporate responsibility information.

Reporting period and organizational boundariestagGRI 102-10, 102-50

Unless otherwise specified, this report covers the period from January 1 to December 31, 2021, and the data are valid as at December 31, 2021. This report contains data about the BCE group of companies, referred to collectively in this report as “BCE”, “Bell”, “we”, “us”, “our” and “company”. The companies of the BCE group are those over which we have strong financial and managerial control. This report does not include data from Quantrics Enterprises (Quantrics) and Cnexia unless otherwise stated.

Change in Scope: On August 2, 2021, Bell Canada acquired Cnexia which has a total of 815 employees as of December 2021. This total is included in our total employee count.

Major changes since last report tagGRI 102-49

As appropriate to maintain or improve the accuracy or comparability of data and performance trends between years, and/or where any change has been identified in the prior years’ data, we restate such data in this report where applicable.

We periodically acquire, sell and launch businesses in line with our corporate strategy. This affects, in many cases, the comparability of data over time. Where this is the case, we note the reason(s) in this report.

Some of the more significant changes since we last reported:

New targets


Greenhouse gas emissions:

In 2021, we exceeded our intensity GHG emissions reduction target and have committed to the following 1.5°C-aligned science-based targets.1

  • Reduce our absolute scope 1 and scope 2 GHG emissions 57% by 2030, from a 2020 base year
  • Reach 64% of our suppliers by spend covering purchased goods and services having science-based targets by 2026
  • Reduce our absolute scope 3 GHG emissions from categories other than purchased goods and services 42% by 2030, from a 2020 base year2

Circular economy:

We have set a new target to recover 7 million used TV receivers, modems, WiFi pods and mobile phones between January 1, 2021 and the end of 2023. WiFi Pods were first included in Bell’s customer facing waste recovery target in 2021 because the collection and reuse of WiFi Pods was a new initiative introduced in 2019. Since 2021 marks the beginning of a new reduction target, we believe it is the most appropriate time to start including this data. 

We added a new waste reduction target: Reach and maintain a 15% total waste sent to landfill reduction from base year 2019 by 2025. We selected 2019 as a base year for the data to be comparable and therefore meaningful. We did not select year 2020 as business activities were strongly affected by the COVID-19 pandemic.


Data privacy:

We aim for 0 unresolved well-founded privacy complaints from the Office of the Privacy Commissioner of Canada

Information security:

Improve year-over-year phishing simulation report rate

Align to ISO 27001 by the end of 2023

100% of selected team members completed Bell’s Be Cyber Savvy information security training program by the end of 2022


Employee wellbeing:

We aim for at least 90% of people leaders to complete base mental health training.

5G network coverage:

Expand 5G network coverage to 70% of Canada’s population by the end of 2021, and more than 80% by the end of 2022.

Network reliability:

Maintain network reliability level above 99.99%

Gender diversity on Board of Directors:

We aim for 35% of gender diverse representation among directors.

Gender diversity in executive representation:

We aim for 35% of gender diverse representation among directors. In alignment with our continuous focus to promote and foster an inclusive environment, we have replaced references to women executives with gender diverse executives, defined as women and executives who identify with a gender other than a man or woman.


At least 40% BIPOC representation in new graduate and intern hires. We removed the year 2025 as a target as we have already reached the target and we wish to maintain the minimum rate moving forward.

Customer experience:

We aim to reduce complaints accepted by the Commission for Complaints for Telecom-television Services (CCTS).

Enabling transition to a lowcarbon economy:

Increase carbon savings enabled by the use of Bell’s technology

Bell environmental, social and governance priorities assessment

We surveyed and interviewed a sample of our stakeholders which explored a variety of priorities that touched on seven themes as well as the Sustainable Development Goals. Through this survey, we have analyzed two angles of impact. We asked respondents what they thought were the topics that had the greatest impact on Bell’s enterprise value and then on society and the environment. The responses received through this exercise influenced the topics discussed in this report.

Economy section separated

We created an economy pillar, where we introduce a new section touching on our sustainable financing strategy and pension plan responsible investing.

Supporting diversity, equity and inclusion in our communities

We created a new section and information sheet on Bell’s efforts to support diversity in our communities that touches upon Indigenous groups, among other BIPOC efforts.

Restated data

Gender diversity on Board of DirectorsGRI 102-48

The 2018, 2019, 2020 data for gender diverse representation on the Board of Directors were re-stated to reflect gender diversity instead of women and to adjust this target for all directors, not only on non-executive directors as in past years.

2020 GHG emissionsGRI 102-48

Scope 2 emissions are restated to exclude indirect emissions from upstream electricity-related activities, in line with the methodology outlined in the Greenhouse Gas Protocol – A Corporate Accounting and Reporting Standard (Revised Edition). The impact of this adjustment is a decrease of 4%.

Scope 3 emissions are restated to:

  • Include indirect emissions from upstream fuel- and energy-related activities. The impact of this adjustment is an increase of 10%
  • Exclude indirect emissions from optional activities (which are excluded from the minimum boundary) within the following categories: waste generated in operations, employee commuting and end-of-life treatment of sold products. The impact of this adjustment is an overall decrease of 1%
  • Include indirect emissions from the following categories that were previously not quantified because they were deemed to be immaterial: downstream transportation and distribution, franchises and investments. The impact of this adjustment is an overall increase of 4%.

The above-mentioned adjustments made to scope 3 emissions are in line with the methodology outlined in the Greenhouse Gas Protocol – Corporate Value Chain (Scope 3) Accounting and Reporting Standard. The impact of these adjustments is an overall increase of 13%.

Content, data collection, and verification tagGRI 102-56, 102-46, 102-47

We review how and what we report every year, with an effort to continuously improve our reporting processes and procedures for corporate responsibility reporting.

This report focuses on the corporate responsibility issues that are of greatest importance to our stakeholders and that could have an important impact on our business. Please see Our corporate responsibility approach , in the Responsibility section of our website, for details on stakeholder engagement and how report content is determined.

Select key performance metrics were independently assured by PricewaterhouseCoopers LLP (PwC). PwC performed a limited assurance engagement for a select number of Bell’s key performance metrics. The results are documented in an assurance statement available in the Responsibility section of our website.

The Responsibility section of our website is an essential component of this report and presents additional information on related programs, provides access to specific policies and includes links to complementary information.

We round all figures to the closest full integer in our reporting, unless otherwise specified, and all data are in international units. Unless otherwise indicated, all reported dollar amounts are in Canadian dollars.

The content of this report has been reviewed and approved by directors and vice presidents who are members of the Corporate Responsibility Board and are responsible for preparing or reviewing, as applicable, the information contained in this report, in accordance of our Certification Procedures related to ESG Disclosures.

  1. Pending approval by the Science Based Targets initiative (SBTi) Our SBTs may need to be adjusted in the future because SBTi requires that our targets be recalculated at least every 5 years, or more when material changes occur (ex: business acquisitions/divestments) or when SBTi releases new methodologies in updated standards. Performance is based on data from July 1 of the previous year to June 30 of the reporting year.
  2. Scope 3 categories covered by this target include GHG emissions from capital goods, fuel and energy-related activities, upstream transportation and distribution, waste generated in operations, business travel, employee commuting, downstream transportation and distribution, use of sold products, end-of-life treatment of sold products, franchises and investments.
  3. 2020 GHG emissions are based on data from July 1, 2019 to June 30, 2020.