Priorities

Customers

Contributing to a better world through our products and services 2 8 9 13

Our products and services, used by our external customers as well as within our own operations, help address climate change and adapt to its impacts, reduce environmental impacts, and improve health and safety, information security and mental health.

Technologies helping to fight climate change and adapt to its impacts tagGRI 201-2

We have long understood that telecommunication technologies can help our customers reduce their energy needs and cut their carbon footprint1 while enhancing their productivity in numerous ways. Telecommunication technologies also help adapt to the impacts of climate change by helping improve business continuity, keep vehicular traffic fluid and maintain access to services and communication channels in the event of extreme climate events.

Our solutions include the following:

  • Virtualization2 and cloud computing encourage optimal use of space, power and cooling resources by consolidating servers and storage, and they improve business continuity through redundancies in our network;

  • IoT services can be used to optimize asset and fleet management as well as for smart buildings, smart cities, smart operations and smart fieldwork applications. Electronic controls coupled to our communications networks also help communities adapt to rising mean temperatures and extended heat waves;

  • Teleconferencing3 and teleworking4 improve business continuity, as highlighted by the COVID-19 pandemic;

  • Social networks facilitate ridesharing and provide alternative travel solutions when extreme climate events limit transportation options; and

  • Dematerialization substitutes technology (e.g., online banking) for travel.

Our objective is to continue developing business solutions such as cloud services, virtualization and teleconferencing, that reduce carbon footprints and help adapt to climate change impacts – both for our customers and for ourselves.

Carbon abatement enabled by Bell technologies

To understand our net impact on the planet’s carbon load, we have developed a methodology, in collaboration with Groupe AGÉCO, that quantifies the carbon reduction capacity of our products and services. Our analysis concluded that Bell technologies have enabled carbon abatement, both for our external customers and within our own operations, of nearly 1,379 kilotonnes of CO2 equivalent (CO2 e) in 2020. This is equal to 4.5 times our operational carbon footprint5

A new study confirms that greenhouse gas (GHG) emissions abated through the use of Bell products and services represent 4.5 times Bell’s operational GHG emitted in providing such services.

Carbon abatement enabled by Bell technologies

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Teleworking
Dematerialization
Conferencing solutions
Fleet management
Others (energy management, tank monitoring, electronic billing, electronic learning and cloud services)

This analysis is the third6 of its kind performed at Bell. This measurement of carbon reduction capacity is likely understated, given the conservative assumptions used and the complexity of the data acquisition process. Our vision for the future is to continually increase Bell technologies’ carbon abatement ratio7 by developing and providing carbon-reducing products and services. Therefore, we set a new target in order to further help our external customers and our own operations reduce carbon footprints by using our technologies.

Target: Increase carbon savings enabled by the use of Bell’s technology

This recent analysis confirms that our products and services have significant carbon abatement potential, which we intend to continue promoting. Potential future benefits are also becoming clearer: for example, according to the SMARTer2030 report of the Global Enabling Sustainability Initiative (GeSI), by 2030, widespread deployment of business service solutions could save up to 10 times the carbon emissions generated by the sector itself. 5G technology also plays a key role in the fight against climate change. According to the Canadian Wireless Telecommunications Association (CWTA) and Accenture8, 5G reduces greenhouse gas (GHG) emissions by allowing network operators to be more efficient and by enabling improved carbon abatement by other industries. By 2025, 18% to 23% of the projected total wireless technology enabled abatement will be attributable to 5G. With the launch of Canada’s fastest 5G wireless network, Bell is accelerating the positive environmental impact of its networks. The CWTA estimates that, over the next decade, 5G technology will support 1,000x the traffic at half the current network’s energy consumption, enhancing the potential of IoT and other next-generation technologies to support sustainable economic growth.

Bell technologies enabling the largest carbon reductions in 2020

  Teleworking Dematerialization Conferencing solutions
C O 2 equivalent
600 kilotonnes 465 kilotonnes 185 kilotonnes
This is the same as…
395,000 Flights
Between Halifax and Vancouver
306,000 Car rides Between Halifax and Vancouver
467,000 Car rides Between Halifax and Vancouver
  1. Taking into account the products and services for which Bell has developed the technology and plays a fundamental role in its delivery to clients, as well as the products and services for which Bell has not developed the technology but enables it by providing the network.
  2. The first and second analyses we performed (based on 2015 and 2017 data, respectively) focused on quantifying Bell’s carbon abatement ratio, which is the number of times by which GHG emissions abated through the use of Bell technologies exceed the GHG emitted by Bell’s operations. In our third analysis (based on 2020 data), we updated the quantification of Bell’s carbon abatement ratio, in addition to setting a carbon abatement target and performing a carbon abatement case study.
  3. Our carbon abatement ratio is defined as the number of times by which GHG emissions abated through the use of Bell technologies exceed GHG emitted by Bell’s operations.

5G technology, which will support 1,000x the traffic at half the current network’s energy consumption over the next decade, is key to fighting climate change.8

Reducing others’ environmental impacts through prevention and planning 11 15

Leaks from water mains and pipes have high financial and environmental costs for municipalities. With aging infrastructure, more frequent extreme weather events and limited budgets, an efficient way to prevent water loss is through precise, continuous monitoring. A water leak detection solution from Bell provides the insight needed to accurately locate water leaks, helping reduce waste, control costs and enhance sustainability. Cellular-enabled sensors installed in water systems send acoustic data to a central site where businesses can view leak status and locations. This solution allows cities to monitor pipes (e.g., water mains) in real time and avoid wasteful leaks, expensive pipe breaks and collateral damage. tagGRI 303-1

Bell fleet management solutions can equip business vehicles with innovative technologies that deliver business efficiencies. Our GPS tracking, vehicle diagnostic and telematics technologies help businesses optimize their operations, increase fleet security, reduce costs and more. Fleet management solutions from Bell enable businesses to do more than just track the location and status of their fleet. Bell provides a solution that meets the needs of our customers, while providing professional installation, project coordination and ongoing support.

Smart Supply Chain, which is powered by Bell IoT Smart Connect, is an “as-a-service” platform that uniquely aggregates multiple IoT data sources and businesses’ operational data sets into a visual, single pane of glass accessible through Bell’s Self Serve Centre. The tool is used to provide a unified view of trucks, trailers, drivers and cargo – one platform for all solutions. With one dashboard showing all events, incidents and alerts across an entire fleet, fleet managers can monitor that cargo will safely reach its destinations on time, in a preserved state, to build customer loyalty.

Learn more about water leak detection, fleet management and supply chain management please read the information sheets on our website.

Enforcing health and safety standards through workforce management tools for our customers

Complying with health and safety standards and preventing the potential spread of infection in commercial spaces are priorities for businesses. Health and safety solutions from Bell help meet the demands of sanitization and physical distancing with real-time occupancy monitoring and a digital signage and sanitization kiosk, powered by our LTE network.

We help our stakeholders to be compliant with government health and safety regulations, including Canada’s work-alone legislation by monitoring the location and status of field workers at all times. Lone Worker Safety solutions from Bell can track the location of field workers 24/7 with GPS and real-time monitoring and notify response teams automatically for immediate assistance in case of an emergency. This solution provides workers in the field peace of mind knowing their safety is always being monitored, allowing them to focus their attention on the task at hand.

Bell also offers for situational awareness a cloud-based workforce management solution that allows first responders to keep their eyes, ears and hands on the job at all times while simultaneously allowing commanders or dispatchers to better track and manage their entire operation, even when responders leave their vehicles.

Learn more about our health & safety solutions and about our workforce management tools please read the information sheets on our website.

Raising the bar for public safety

As networks continue to improve, Bell and other service providers are also prepared to deploy Next Generation 911 (NG911) emergency service, enabling real-time text messages, video, images and other multimedia to be sent to first responders and medical personnel. Following extensive testing conducted by Bell and other partners over the last two years, deployment of NG911 is expected to begin in 2022. The largest provider of 911 support systems in Canada, Bell offers specialized 24/7 bilingual support and network monitoring to emergency contact centres in seven provinces.

A safer shield for customers against cybersecurity threats

The evolving nature of cyberattacks makes it difficult for organizations to stay secure and protected. Based on a holistic, proactive and integrated approach, security solutions from Bell are designed for all organizations facing risks that are rapidly changing and growing in scope and intensity. Bell seeks to ensure the confidentiality, integrity and availability of the organization’s information at all times. With more than 400 experienced and accredited security professionals on its team, Bell has one of the largest security practices in Canada.

Device enrolment solutions help businesses easily deploy and configure mobile devices in a faster, more streamlined way. Providing the first line of security, device enrolment solutions enable organizations to deploy corporate-owned devices without having to manually set up each device. They enable mobile users to connect to corporate resources, enforce policies, update applications and diagnose remote devices, among other functionalities. These tools allow organizations to remotely provision, install applications, configure settings and apply policies on multiple devices at once. In addition, they protect device data, reduce the risk of data leakage and keep software current with patching and update capabilities.

Mobile Threat Defense (MTD) from Bell is a security solution specifically designed for the threats faced by corporate mobile devices. It helps protect devices from threats at the network, application and device level. An organization could detect, analyze and remediate cyber threats on mobile devices while also integrating with existing device management platforms, enforcing company security policies, and automating the threat defense process.

Bell is the first carrier in Canada to offer a Managed IoT Security Service, and has a comprehensive set of IoT security features. Combining advanced security technologies and proactive 24/7 monitoring from a dedicated team, Bell offers a fully managed security service that monitors, detects, responds to and helps prevent cyberattacks on IoT solutions and connectivity.

Communications service providers have long helped customers screen, filter and block incoming voice calls, but Bell has gone even further, becoming the first in Canada to develop and use AI as a way to automatically and permanently block callers confirmed as fraudulent from the company’s network. In 2021, the CRTC encouraged other service providers to take similar measures.

In November 2021, Bell and other service providers across Canada rolled out the new anti-spoofing STIR/SHAKEN9 technology to help customers identify whether an incoming Internet Protocol (IP) voice call is legitimate, either by displaying a green checkmark or via an audible tone.

Enhancing access to mental health programs for communities in need

Bell Let’s Talk and the Strongest Families Institute (SFI) took another step toward removing barriers to mental health care with the launch of a secure mobile app that enhances the SFI’s ability to support people in remote communities as well as Canadian military families living abroad. The new app helps meet the increased demand for mental health services due to COVID-19 and complements the SFI’s unique distance-coaching approach by providing skill tips and motivational support that can be accessed offline. With the app, the SFI expects to reach over 13,000 more people in 2021–2022 and equip them with life skills to help manage issues impacting their mental health and wellbeing.

 
  1. As demonstrated by the Global Enabling Sustainability Initiative (GeSI)
  2. To learn more about virtualization, click here
  3. To learn more about teleconferencing, click here
  4. To learn more about teleworking, click here
  5. Taking into account the products and services for which Bell has developed the technology and plays a fundamental role in its delivery to clients, as well as the products and services for which Bell has not developed the technology but enables it by providing the network.
  6. The first and second analyses we performed (based on 2015 and 2017 data, respectively) focused on quantifying Bell’s carbon abatement ratio, which is the number of times by which GHG emissions abated through the use of Bell technologies exceed the GHG emitted by Bell’s operations. In our third analysis (based on 2020 data), we updated the quantification of Bell’s carbon abatement ratio, in addition to setting a carbon abatement target and performing a carbon abatement case study
  7. Our carbon abatement ratio is defined as the number of times by which GHG emissions abated through the use of Bell technologies exceed GHG emitted by Bell’s operations
  8. Accelerating 5G in Canada: The Role of 5G in the Fight Against Climate Change
  9. Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information using toKENs (SHAKEN)