Priorities

Customers

Canadian businesses run on Bell

With outstanding broadband networks and industry-leading expertise in serving Canada’s largest corporate and government organizations, Bell continues to provide innovative solutions that empower and enable business customers and Canadian communities to achieve their digital transformation goals.

As businesses and governments increasingly shift to the cloud to drive agility and innovation, Bell is helping organizations accelerate their digital transformations with end-to-end support, leading professional and managed services and an unmatched ecosystem of cloud partnerships, all enabled by the country’s fastest fibre and 5G networks.

In 2021, Bell became the first Canadian communications company to offer VMware Cloud on Amazon Web Services (AWS), helping major enterprise business and government customers plan, simplify and manage their hybrid cloud transformations.

We are also working with AWS to advance multi-access edge computing (MEC) and further accelerate our 5G momentum, enhancing the ways in which customers engage with Bell services while maximizing our network efficiency. This enables advances in industrial automation, smart cities, precision medicine and real-time video analytics.

Bell also launched a new strategic partnership with Google Cloud that combines our 5G network leadership with Google’s expertise in multi-cloud services, data analytics and AI to deliver next-generation experiences for Bell customers across Canada

Championing customer experience with industry-leading solutions and insights for our commercial clients includes providing contact centre services. In 2021 we launched a new partnership with NICE, a world leader in AI-powered contact centre software, to enhance access to a cloud-based solution that delivers the ability to switch between chat, text or phone in the same interaction. Combined with Bell’s high-speed and low-latency network connections, the leading platform enables contact centres to stay in touch with customers at any time, across any device.

Bell’s small business teams are focused on connecting evolving workplaces, supporting changing business needs and enabling new ways to collaborate, bringing best-in-class solutions and expertise to Canada’s more than 600,000 small businesses.

For information about the steps that Bell is taking to meet important social goals – including steps to improve accessibility and support low-income Canadians – please see the Society section on our website.