Key Metrics and results

A strong improving performance

In the wide range of environmental, social and governance (ESG) topics we cover in this report, we have identified several priority areas for key performance metrics. Here is a summary of our progress against targets in 2020. Indices for GRI, SDGs, UNGC, SASB, and the WEF are available on the Key documents page of this section.

ESG Pillar

Environment

BCE Metric
Target
Verification
2020 performance
YOY Variation
Trend
GRI1
SDG2
UNGC3
SASB4
WEF5
ESG Pay link6

2020 target: Reduce the ratio of our operational GHG emissions8 (tonnes of CO2 equivalent) to our network usage (petabytes) by 75% of 2014 level by the end of 2020

2021 target: Reduce the ratio of our operational GHG emissions8 (tonnes of CO2 equivalent) to our network usage (petabytes) by 40% of 2019 level by the end of 2021

-

PwC

-86%

Intensity: 19
Cumulative reduction: -34%

Goal surpassed in 2019

-

n/a

305-4

305-4

78

78

7,8,9

-

TC-TL-130a.1
TC-SI-130a.1

TC-TL-130a.1
TC-SI-130a.1

55 kg of waste sent to landfill annually per employee in Bell-owned or -leased administrative buildings by 2024
-
n/a9
-
n/a
306-2
1112
7,8,9
TC0301-08
BCE Metric : Hazardous waste
Divert 100% of generated hazardous waste to certified recyclers by 2024
PwC
99%
-
306-4
1112
7,8,9
TC0301-08
-
BCE Metric : e-waste
2020 target: Recover 10 million used TV receivers, modems and mobile phones between January 1, 2016 and the end of 2020 New target: Recover 7 million used TV receivers, modems and mobile phones between January 1, 2021 and the end of 2023
PwC
2,094,234
Goal surpassed
Cumulative total: 11.7 M
301-3
306-2
1112
7,8,9
TC-TL-440a.1
PricewaterhouseCoopers LLP has provided limited assurance over indicators marked PwC.
Please see PwC’s assurance statement

ESG Pillar

Social

BCE Metric
Target
Verification
2020 performance
YOY Variation
Trend
GRI1
SDG2
UNGC3
SASB4
WEF5
ESG Pay link6
Make a meaningful contribution to improving mental health in Canadian communities through 4 key action pillars: anti-stigma, care and access, research, and workplace health
PwC
$41.7 million
+$12.2 million
201-1
3
-
-
30% by the end of 202110
-

As of Annual General Meeting:38%

At Dec 31,2020: 27%

+7%

-4%

405-1
458
6
-
At least 35% women in executive positions (vice president level and above) by the end of 2021
-
32%
-
102-8
405-1
458
6
SV-ME-260a.1
TC-SI-330a.3

New target: At least 25% BIPOC representation in Bell senior management (director level and above and including executive officers) by 2025

New target: At least 40% BIPOC representation in new graduates and interns by 2025

-
n/a
-
n/a
102-8
405-1
458
6
SV-ME-260a.1
TC-SI-330a.3
2020 target: Reach 96% of Canadians with LTE-A by the end of 2020
New target: Beginning in 2021 we will report on 5G coverage
PwC
96%
Goal achieved
-
-
9
-
-
Report annually
PwC
1.15
-.14
2018:
403-9
38
1,2
-

Reach an overall team member engagement score of 75%

Maintain engagement above Canadian norm

PwC

-

76%13

+3% points; goal surpassed

Goal maintained

401-1

-

458

458

3,6

3,6

TC-SI-330a.2

-

-

-

PricewaterhouseCoopers LLP has provided limited assurance over indicators marked PwC.
Please see PwC’s assurance statement

ESG Pillar

Governance

BCE Metric
Target
Verification
2020 performance
YOY Variation
Trend
GRI1
SDG2
UNGC3
SASB4
WEF5
ESG Pay link6
Maintain ISO 14001 certification
Bureau
Veritas
Bur-eauVeri-tas
12th year in a row
Goal achieved
102-56
-
7,8,9
-
-
New target: Maintain ISO 50001 certification
Bureau
Veritas
Bur-eauVeri-tas
1st commu-nication company in North America
-
n/a
102-56
-
7,8,9
TC-TL-130a.1
TC-SI-130a.1
-
New target: 100% of targeted team members completed Bell’s Be Cyber Savvy information security training program by the end of 2021
-
10%
-
-
-
-
TC-TL-230a.2
TC-SI-230a.2
-