Key Metrics and results tagGRI 102-15

Strong improving performance

In the wide range of topics covered in this report, we have identified several priority areas for key performance metrics. The table below summarizes our 2021 progress toward our targets. Indices for the GRI, SDGs, UNGC, SASB, and the WEF are available in the Responsibility section of BCE’s website.

ESG PILLAR

Environment

BCE Metric
Target
Verification
2021 performance
YOY CHANGE
Trend
Global Reporting Initiative
Sustainable Development Goals
United Nations Global Compact
Sustainability Accounting Standards Board
WEF5
ESG Pay link6
Intensity target: Reduce the ratio of our operational GHG emissions8 (tonnes of CO2 equivalent) to our network usage (petabytes) by 40% of the 2019 level by the end of 202119
PwC10
Intensity ratio
Intensity ratio: 13
Cumulative reduction: -55%
21% percentage points below 2020; 15 percentage points over target
Achieved
305-4
7 Affordable and clean energy
8 Decent work and economic growth
13 Climate action
7,8,9
TC-TL-130a.1
TC-SI-130a.1
Checked
Checked
New target: 1.5°C-aligned science-based targets11(SBTs)
not applicable
not applicable
not applicable
not applicable
not applicable
not applicable
not applicable
not applicable
not applicable
not applicable
1) Reduce our absolute scope 1 and scope 2 GHG emissions8 57% by 2030, from a 2020 base year
not applicable
New Target
not applicable
not applicable
305-1
305-2
306-5
7 Affordable and clean energy
8 Decent work and economic growth
13 Climate action
7,8,9
TC-TL-130a.1
TC-SI-130a.1
Checked
Checked
2) Reach 64% of our suppliers by spend covering purchased goods and services having science-based targets by 2026
not applicable
New Target
not applicable
not applicable
305-2
305-3
306-5
7 Affordable and clean energy
8 Decent work and economic growth
13 Climate action
7,8,9
TC-TL-130a.1
TC-SI-130a.1
Checked
Checked
3) Reduce our absolute scope 3 GHG emissions from categories other than purchased goods and services12, 42% by 2030, from a 2020 base year
not applicable
New Target
not applicable
not applicable
305-3
305-5
7 Affordable and clean energy
8 Decent work and economic growth
13 Climate action
7,8,9
TC-TL-130a.1
TC-SI-130a.1
Checked
Checked
New target: Reach and maintain a 15% reduction in total waste sent to landfill by 2025 from a 2019 base year.
PwC
-5%
not applicable
Improving
306-2
11Sustainable cities and communities12Responsible consumption and production
7,8,9
TC0301-08
Checked
Checked
Divert 100% of generated hazardous waste to certified recyclers by 2024
PwC
99%
not applicable
Stable
306-4
11Sustainable cities and communities12Responsible consumption and production
7,8,9
TC0301-08
not applicable
Checked
Recover 7 million used TV receivers, modems, mobile phones and WiFi pods between January 1, 2021 and the end of 2023 13
PwC
2,462,098
+367,864;
35% of our 2023 target
Improving
301-3
306-2
11Sustainable cities and communities12Responsible consumption and production
7,8,9
TC-TL-440a.1
Checked
Checked

ESG PILLAR

Social

BCE Metric
Target
Verification
2021 performance
YOY CHANGE
Trend
Global Reporting Initiative
Sustainable Development Goals
United Nations Global Compact
Sustainability Accounting Standards Board
WEF5
ESG Pay link6
BCE Metric : Employee wellbeing
New target: 90% of people leaders to complete mandatory base training on Mental Health14
not applicable
92%
not applicable
Achieved
403-6, 404
3Good health and well-being4Quality education
not applicable
not applicable
Checked
Checked
Reach and maintain an overall team member engagement score of 75%
PwC
76%15
+3% points; goal surpassed
Achieved
401-1
4 Quality education
5 Gender equality
8 Decent work and economic growth
3,6
TC-SI-330a.2
not applicable
Checked
Maintain engagement above Canadian norm
not applicable
Checked
Goal maintained
Stable
not applicable
4 Quality education
5 Gender equality
8 Decent work and economic growth
3,6
not applicable
not applicable
Checked
30% by the end of 2021 17
PwC
36%
+11% 18
Achieved
405-1
4 Quality education
5 Gender equality
8 Decent work and economic growth
6
not applicable
Checked
Checked
New target: 35% gender diverse representation among directors19
PwC
36%
+11% 18
Achieved
405-1
4 Quality education
5 Gender equality
8 Decent work and economic growth
6
not applicable
Checked
Checked

Revised target: 35% gender diverse representation in executive positions (vice president level and above) by the end of 2023 21

PwC
33%
+1%
Improving
102-8
405-1
4Quality education5Gender equality8Decent work and economic growth
6
SV-ME-260a.1
TC-SI-330a.3
Checked
Checked
Black, Indigenous, and People of Colour (BIPOC) representation
25% BIPOC representation in Bell senior management (director level and above and including executive officers) by 2025
PwC
20%
not applicable
Improving
102-8
405-1
4 Quality education
5 Gender equality
8 Decent work and economic growth
6
SV-ME-260a.1
TC-SI-330a.3
Checked
Checked
Black, Indigenous, and People of Colour (BIPOC) representation
40% BIPOC representation in new graduate and intern hires
PwC
41%
not applicable
Achieved
102-8
405-1
4 Quality education
5 Gender equality
8 Decent work and economic growth
6
SV-ME-260a.1
TC-SI-330a.3
Checked
Checked
Report annually
PwC
1.12
-0.03
Improving
2018:
403-9
3Good health and well-being8Decent work and economic growth
1,2
not applicable
Checked
Checked
Make a meaningful contribution to improving mental health in Canadian communities through 4 key action pillars: anti-stigma, care and access, research, and workplace leadership
PwC
21.7 million
-20 million23
Achieved
201-1
3Good health and well-being10Reduced inequalities
not applicable
not applicable
Checked
Checked
BCE Metric : 5G network coverage 24
Expand 5G network coverage to 70% of Canada’s population by the end of 2021, and more than 80% by the end of 2022
PwC
>70%
+44% of the population
Improving
not applicable
8Decent work and economic growth9Industry, innovation and infrastructure
9
TC-TL-550a.1,
TC-TL-550a.2
Checked
Checked
BCE Metric : Network Reliability
New target: Maintain network reliability level above 99.99% 25
not applicable
99.9940%
not applicable
Achieved
not applicable
8Decent work and economic growth
not applicable
TC-TL-550a.1,
TC-TL-550a.2
not applicable
Checked
BCE Metric : Customer Experience
New target: Reduce complaints accepted by the Commission for Complaints for Telecom-television Services (CCTS)
not applicable
-8%26
not applicable
Improving
not applicable
not applicable
not applicable
not applicable
not applicable
Checked
New target: Increase carbon savings enabled by the use of Bell’s technology 27
not applicable
4.5 times
+ 2 times (was 2.5 in last study)
Achieved
not applicable
13Climate action
7,8,9
not applicable
not applicable
not applicable

ESG PILLAR

Governance

BCE Metric
Target
Verification
2021 performance
YOY CHANGE
Trend
Global Reporting Initiative
Sustainable Development Goals
United Nations Global Compact
Sustainability Accounting Standards Board
WEF5
ESG Pay link6
Maintain ISO 14001 certification
Bureau VeritasBur-eauVeri-tas
13th year in a row
Goal achieved
Achieved
102-56
6 Clean water and sanitation11Sustainable cities and communities15Life on land
7,8,9
not applicable
not applicable
Checked
New target: Maintain ISO 50001 certification
Bureau VeritasBur-eauVeri-tas
1st commu-nication company in North America2nd year in a row
Goal achieved
Achieved
102-56
13Climate action
7,8,9
TC-TL-130a.1
TC-SI-130a.1
not applicable
Checked
New target: unresolved well-founded privacy complaints from the Office of the Privacy Commissioner of Canada
not applicable
0
No Change
Stable
418-1
not applicable
not applicable
TC-TL-220a.3
not applicable
Checked
Revised target: 100% of selected team members completed Bell’s Be Cyber Savvy information security training program by the end of 202230
not applicable
Onboarding rate: 100% Training completion rate: 70%
not applicable
improving
404
4- Quality education
not applicable
TC-TL-230a.2
TC-SI-230a.2
not applicable
Checked
New target: Improve year-over-year phishing simulation report rate
not applicable
New Target
not applicable
not applicable
not applicable
not applicable
not applicable
TC-TL-230a.2
TC-SI-230a.2
not applicable
Checked
New target: Align to ISO 27001 standard by the end of 2023
not applicable
50%
not applicable
not applicable
not applicable
not applicable
not applicable
TC-TL-230a.2
TC-SI-230a.2
not applicable
Checked
New target: Issue a sustainability bond allocating proceeds to eligible investments supporting social and environmental efforts
not applicable
$500M
not applicable
Achieved
not applicable
8Decent work and economic growth
not applicable
not applicable
not applicable
not applicable